Help Centre

Frequently Asked Questions

Answers to common questions about mower servicing, chainsaw repairs, brushcutter repairs, pricing, pickup and delivery.

Booking & Turnaround

Booking & Turnaround

How do I book a service?
Use the booking page or call 0493 433 882. Include the machine type, brand, model, suburb and a short description of the problem.
How long does a repair take?
Turnaround depends on workload, parts availability and the condition of the machine. Standard services are usually faster than repairs that need parts or deeper diagnosis.
Do you offer pickup and delivery?
Yes, pickup and delivery may be available by arrangement in Rutherford, Maitland and surrounding areas.
Should I bring fuel with the machine?
No. For safety and cleanliness, it is usually best to bring the machine with minimal fuel unless we ask otherwise.

Mowers

Mowers

How often should I service my lawn mower?
Most home mowers should be serviced once a year, ideally before the heavy growing season.
Why won’t my mower start?
Common causes include stale fuel, a blocked carburettor, dirty air filter, old spark plug, low oil or compression issues.
Can you sharpen mower blades?
Yes. Blade sharpening or replacement can be included depending on blade condition.
Do you repair ride-on mowers?
The current focus is push mowers and handheld outdoor power equipment. Contact us with details if you are unsure.

Chainsaws & Handheld Equipment

Chainsaws & Handheld Equipment

Why does my chainsaw cut crooked?
A dull or unevenly sharpened chain, worn bar or poor chain tension can cause crooked cutting.
Why does my brushcutter only run on choke?
That often points to a fuel restriction or carburettor issue.
Can old fuel cause problems?
Yes. Old petrol and old two-stroke mix are among the most common causes of hard starting and rough running.
Do you repair battery equipment?
Some battery equipment issues may be limited by parts availability and manufacturer design. Send the model details and symptoms first.

Pricing & Quotes

Pricing & Quotes

Is the $99 mower service fixed?
It is a starting price for standard push mower servicing. Parts, heavy repairs and extra labour may cost more.
Will you quote before replacing parts?
Yes. We will contact you before major repairs or additional parts are fitted.
What if the machine is not worth repairing?
We will be honest. If the repair is likely to cost more than the machine is worth, we will explain your options.
Do you use genuine parts?
We use quality replacement parts suited to the machine. Genuine parts may be used where required or preferred.

Still Not Sure?

Ask The Mower Medic

Send us your machine details and we will help you work out whether it needs a service, repair or replacement advice.